jlmm ph Privacy Policy

jlmm ph ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at jlmmph.app. We are committed to protecting the privacy and personal data of all individuals who interact with jlmm ph — whether as registered players, prospective members, or visitors to our website.

This Privacy Policy ("Policy") describes in plain language what personal information jlmm ph collects, why we collect it, how we use it, with whom we share it, how we protect it, how long we keep it, and what rights you have in relation to your data. This Policy applies to all services offered on the jlmm ph Platform, including casino games, sports betting, bingo, account management, payment processing, and customer support interactions.

By creating a jlmm ph account, using the Platform, or otherwise providing your personal information to jlmm ph, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, you should not use the jlmm ph Platform.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jlmm ph acts as the Personal Information Controller (PIC) in respect of personal data collected from users of the jlmmph.app platform.

As Personal Information Controller, jlmm ph is responsible for determining the purposes for which and the means by which your personal data is processed. We are registered with the National Privacy Commission (NPC) of the Philippines in accordance with the requirements of RA 10173.

For all data protection enquiries, including the exercise of your data subject rights as described in Section 11 of this Policy, you may contact our Data Protection Officer through the support channels listed in Section 14.

jlmm ph collects the following categories of personal data, depending on the nature of your interaction with the Platform:

We do not intentionally collect sensitive personal information as defined under RA 10173 (such as health data, political opinions, or religious beliefs) unless expressly required by law or PAGCOR regulation and with your explicit consent.

jlmm ph collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, participating in promotions, or updating your account profile.
• Automated technical collection: Data collected automatically when you access the Platform, including IP addresses, device identifiers, browser type, operating system, and session activity logs. This data is collected through cookies, web beacons, server logs, and similar technologies.
• Payment processors: Transaction confirmation data shared by our licensed payment processing partners, including GCash, PayMaya, BPI, BDO, and Metrobank, when you make deposits or request withdrawals.
• Game providers: Anonymised or pseudonymised game session data provided by third-party game studios (such as JILI, Pragmatic Play, and Evolution Gaming) through API connections that power game delivery on the Platform.
• Regulatory and verification services: Identity and age verification data confirmed through third-party KYC service providers operating under data processing agreements with jlmm ph.

jlmm ph processes personal data only when a lawful basis for processing exists under RA 10173. The applicable legal bases are:

• Consent: Where you have provided explicit, informed consent for a specific processing purpose — for example, subscribing to promotional communications.
• Contractual necessity: Processing that is necessary to perform our contractual obligations to you as a registered player, including account management, game provision, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing obligations, Anti-Money Laundering Act (RA 9160) requirements, age verification mandates, and National Privacy Commission regulations.
• Legitimate interests: Processing that is necessary for jlmm ph's legitimate business interests where these are not overridden by your data protection rights — including fraud prevention, platform security, responsible gaming monitoring, and technical improvement of the Platform.

jlmm ph uses the personal data it collects for the following purposes:

• Account registration and management: Creating and maintaining your jlmm ph account, authenticating your identity at login, and managing your account preferences and settings.
• Age and identity verification: Verifying that you meet the minimum age requirement of 21 years as mandated by PAGCOR, and confirming your identity in accordance with KYC regulatory requirements.
• Payment processing: Processing deposits and withdrawals through your nominated payment method (GCash, PayMaya, BPI, BDO, Metrobank, or other supported channels), and maintaining transaction records for regulatory compliance.
• Game delivery and account balance management: Providing access to casino games, slots, live dealer tables, sports betting markets, and bingo rooms; managing your real-money and bonus balances in real time.
• Customer support: Responding to your enquiries, resolving complaints, and providing technical assistance through live chat and email.
• Responsible gaming: Monitoring gaming activity to identify patterns consistent with problem gambling, administering deposit limits and self-exclusion tools, and fulfilling responsible gaming obligations under PAGCOR's framework.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct as described in the jlmm ph Terms & Conditions.
• Legal and regulatory compliance: Meeting obligations under Philippine law, including the Anti-Money Laundering Act, PAGCOR regulations, and NPC data protection requirements.
• Promotional communications: Sending you offers, bonuses, and platform updates — but only where you have consented to receive such communications. You may opt out at any time through your account settings.
• Platform improvement: Analysing aggregate usage data to improve the design, performance, and game selection of the jlmm ph Platform.

jlmm ph does not sell, rent, or trade personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment service providers: Licensed Philippine payment processors (including GCash / GXI Inc., PayMaya Philippines Inc., BPI, BDO, and Metrobank) receive limited transaction data necessary to process deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers receive identity document data solely for the purpose of verifying eligibility. These providers operate under binding data processing agreements.
• Game providers: Third-party game studios receive pseudonymised player session identifiers necessary to deliver game sessions and RNG certification. Individual identity data is not shared with game providers.
• Regulatory authorities: PAGCOR and other competent Philippine regulatory authorities may receive data as required by law, licensing conditions, or formal regulatory requests.
• Law enforcement: Philippine law enforcement agencies and courts may receive data pursuant to valid legal process, including court orders, search warrants, or statutory reporting obligations under the AMLA.
• Professional advisers: Legal, accounting, and audit advisers who are bound by professional confidentiality obligations may access limited data where necessary for the provision of professional services to jlmm ph.

The jlmm ph Platform uses cookies and similar technologies to provide core functionality, improve performance, and — where you have consented — support analytical and marketing activities. The following cookie categories are in use:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing core Platform functionality.
• Functional cookies: Enable personalised features such as remembering your language preference, game lobby layout settings, and responsible gaming configuration. Disabling these cookies may reduce your experience on the Platform.
• Performance and analytics cookies: Collect aggregated, anonymised data about how players navigate the Platform, which pages receive the most visits, and where technical errors occur. This data helps jlmm ph improve the Platform. Consent is required for non-essential analytics cookies.

You may manage cookie preferences through your web browser settings. Clearing cookies will log you out of the Platform and reset any saved preferences. Note that blocking strictly necessary cookies will prevent the Platform from functioning.

jlmm ph retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following retention principles:

• Active account data: Personal data associated with an active jlmm ph account is retained for the duration of the account relationship and for a period thereafter as required by applicable law.
• Financial transaction records: Transaction data, including deposit and withdrawal records, is retained for a minimum of five (5) years following the transaction date in compliance with the Anti-Money Laundering Act of the Philippines.
• Identity verification documents: KYC documents are retained for the period required by PAGCOR's licensing conditions and AMLA obligations, typically a minimum of five (5) years from the date of account closure.
• Customer support records: Support correspondence is retained for up to three (3) years to enable complaint resolution and quality assurance purposes.
• Closed account data: Following account closure, personal data is retained for the minimum period required by Philippine law and PAGCOR regulations before being securely deleted or anonymised.

Where data is no longer required for any lawful purpose, jlmm ph ensures it is securely deleted using methods appropriate to the sensitivity of the data involved.

jlmm ph implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and jlmm ph servers is encrypted in transit using current SSL/TLS protocols.
• Encryption at rest: Sensitive personal and financial data stored on jlmm ph systems is encrypted at rest using AES-256 or equivalent industry-standard encryption.
• Access controls: Access to personal data is restricted to authorised jlmm ph personnel who require the data for their specific job function. All staff with access to personal data are subject to confidentiality obligations.
• Intrusion detection and monitoring: jlmm ph operates real-time monitoring systems to detect and respond to unauthorised access attempts, anomalous activity, and security incidents.
• Regular security assessments: Platform security is regularly reviewed and tested, including periodic vulnerability assessments and penetration testing.
• Incident response: jlmm ph maintains an incident response procedure. In the event of a personal data breach that is likely to result in risk to your rights, jlmm ph will notify you and the National Privacy Commission in accordance with RA 10173's breach notification requirements.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by jlmm ph:

To exercise any of the above rights, contact jlmm ph's Data Protection Officer through the support channels listed in Section 14. All requests will be assessed on a case-by-case basis and responded to within the timeframes prescribed by RA 10173.

The jlmm ph Platform is strictly intended for individuals who are 21 years of age or older in accordance with PAGCOR's requirements. jlmm ph does not knowingly collect personal data from individuals under the age of 21. If jlmm ph determines or reasonably suspects that an account holder is under 21 years of age, the account will be immediately suspended pending verification and, if the age requirement is confirmed unmet, permanently terminated.

If you are a parent or guardian and have reason to believe that a minor has provided personal information to jlmm ph or has accessed the Platform, please contact our support team immediately via live chat. Upon verification of the report, jlmm ph will promptly delete the relevant personal data and close the account.

jlmm ph may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, jlmm ph will notify registered players by email and/or by displaying a prominent notice on the Platform.

The "Effective Date" at the top of this Policy indicates when the current version came into force. Continued use of the jlmm ph Platform following notification of a material update constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.

If you do not agree with material changes to this Policy, you may close your jlmm ph account in accordance with the account closure procedures described in the Terms & Conditions. Any real-money balance will be processed for withdrawal to your registered payment method prior to closure, subject to applicable verification requirements.

For questions, requests, or complaints regarding this Privacy Policy or the handling of your personal data by jlmm ph, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the jlmm ph Platform. This is the fastest route for urgent data-related enquiries, including suspected unauthorised account access.
• Email — Data Protection Officer: support@jlmmph.app — please include "Privacy / DPO Enquiry" in your subject line so your message is routed to the appropriate team. Response time is within five (5) business days for formal data subject rights requests.

For complaints that cannot be resolved through jlmm ph's internal process, you have the right to escalate to the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.

This Privacy Policy was last reviewed and updated on 1 January 2026.